North Richland Hills Holidays from AU$2,755

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

The lack of communication between staff members to guest was atrocious.

We had such a wonderful stay from the moment we arrived! Carlos and Shannon at the front desk were absolutely amazing and made us feel incredibly welcome, greeting us with glasses of wine and bottled water at check-in. Carlos was also so knowledgeable about the beautiful artwork throughout the hotel and took the time to give us a quick tour while sharing the stories and details behind some of the pieces, which was such a thoughtful and memorable touch. Our room was spotless, comfortable, and beautifully maintained. We also had lunch at ASTRA Kitchen & Lounge when we arrived, and the food was delicious. The entire staff was warm, attentive, and welcoming throughout our stay. We truly had a great experience from start to finish and would absolutely stay here again!